Chief Data and Analytics Officer
March 6-8; Sydney, Australia
Verint’s Belinda Haden, head of customer analytics, Asia Pacific, will present “Discussion Group: Operationalizing Analytics to Drive Value” on March 7 at 2:30 p.m. AEDT. Haden will share ways to speed up the “time to value” of data programs and projects—and how to encourage a culture of test and learn with ‘fast-fail’ KPIs to foster learning and help enable innovation. She will share experiences, challenges, wins and the future of successfully using analytics to drive value.
Making Sense of Compliance
March 7 and 14; Ovum and Verint Webinar Series
These two joint UK-based webinars will walk through the complexities of the new financial regulations around PCI Compliance, General Data Protection Regulation (GDPR), Markets in Financial Instruments Directive (MiFID II) and vulnerable customers. Each webinar will show how technology can help organizations comply and secure a competitive advantage. Ovum’s Rik Turner, senior analyst, and Verint’s Robert Barnes, global vice president, product strategy, will present “GDPR: The New Regulations and Its Implications on Organizations” at 10 a.m. GMT on March 7.
The European Union’s (EU) GDPR legislation takes effect on May 25—all organizations need to be ready, regardless of whether they have operations located within the EU. Required changes include the appointment of a data protection officer (DPO), and potentially hefty fines can accompany data breaches. Turner and Barnes will review the impact of the new regulation on all firms operating in the EU—and how technology can help them comply.
On March 14 at 10 a.m. GMT, Ovum’s Dan Mayo, chief analyst, and Verint’s Alexander Fischer, director enterprise WFO, EMEA, will discuss MiFID II and its impact on retail financial services once it comes into play in January 2018. Changes, requirements and implications for organizations include:
- Extension of record-keeping requirements for order and processing data
- Mandatory recording of client communications across all channels
- Retrievable recordings for at least five years to ensure compliance
Mayo and Fischer will discuss how to help ensure existing processes are equipped and flexible enough to adapt to and comply with these new regulations.
Consero Customer Experience Forum
March 12-14; Pasadena, California
Verint’s Nancy Porte, vice president, global customer experience, will present a session called “On All Fronts: The Omni-Channel Experience & Emerging Trends” on March 13 at 8 a.m. PT. Do you know what consistency in CX really means? It’s important to help customers feel like they are landing on the same planet each time they interact with you. Do you know what omni-channel efforts are creating the most valuable experiences for your customers—and why? Porte will help attendees identify internal breakdowns across channels and how to mitigate them.
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