6 errors to avoid when using marketing automation
Marketing mistakes run the gamut from silly typos to catastrophic
Some leave you shaking your head; others can ruin your campaign or, worse,
In email marketing automation, missteps are especially costly. Customers
and subscribers can easily get turned off, and you don’t want to burn money
on preventable problems. Here are six common email marketing automation
mistakes to avoid:
Because you can create and schedule
with minimal time and energy, it’s easy to overdo it, especially when your
metrics are looking good.
Spamming can hurt your business big time. Send relevant emails only to the right audience at the right time.
[Free Download: 10 ways to help your email engagement skyrocket]
2. Forgetting to be human
Automating workflows and shedding manual processes are the wonders of
marketing automation, but they carry the risk that your messages will
Your customers are humans. (So are you.) Don’t let them feel that a robot
is bombarding them with email. Humanize yourself and your brand. Add a
personal touch to
make communication authentic and genuine, and use triggers so your emails have strong relevancy to recipients.
3. Failing to document a plan
Like any element of
your content marketing strategy, your email marketing must have clear objectives, as well as smart tactics
to achieve them. Are you using it for lead generation, or do you want to
improve customer service? What is your overall goal?
By identifying your objectives, you can devise appropriate approaches for
each one, such as re-engagement email campaigns, cart abandonment emails,
4. Focusing on the wrong metrics
It’s easy to get fooled by numbers. When that open rate is high, you must
be doing something great, right? But are you getting click-throughs and
conversions? Are your end goals being met?
Simply put, it’s better to see a 15 percent open rate with an 8 percent
conversion rate than a 50 percent open rate with no conversion at all.
5. Failing to perform tests
Testing is mandatory for predicting which strategy or campaign is worth
pursuing and to learn more about your audience. This is true for any part
of your marketing, but especially so for email automation.
Test your campaigns to optimize the advanced features of your
software. For instance,
helps you compare two versions of your subject line, call to action,
landing page and so on.
Also, test your emails on smartphones, desktops and tablets to ensure that
all your recipients will have a smooth experience.
6. Letting customer data go unused
You can amass a bounty of customer data—such as email and website activity,
transaction history and demographics—to produce targeted campaigns.
Review your customer data, so you can
segment your email list
properly and target customers with the right message and perfect timing.
Kimberly Maceda is a content writer for ActiveTrail. A version of this
article originally ran on
the Influence & Co. blog.