5 behaviors that ruin media relationships
The inbox and the telephone are tools of the trade for a journalist. They
can be useful platforms that deliver the next exceptional story or be the
bane of their existence.
While it’s their job to be open to unsolicited pitches, journalists draw
the line at certain tactics that they will not tolerate. Do one of them
even once, and you could get blacklisted forever.
While PR pros should know better, it’s worth revisiting these basic rules
for successful pitching. Bad behavior, just like bad pitches, can come from
individuals, PR professionals, corporate staff, influencers or bloggers.
Don’t be that person.
How reporters use social media in their jobs]
Here are the top five things that will get you banned by journalists:
Never lie to a reporter. They are smart, trained professionals who will
find out the truth eventually. Any of these behaviors will portray you as
less than truthful to veteran journalists:
- Outright lies
- The omission of key details
- Withholding information
- Not presenting a ‘downside’ to the story, the product, or the main
subject (that you are aware of)
Journalists never appreciate being blindsided or embarrassed when
information “they should have known about” comes to light after they have
pitched a story to their editor—or even worse—after it has been published.
While your initial pitch should be brief, once a journalist has expressed
interest it’s time to reveal everything you know, or risk being banned
2. Offering bribes
Do not offer any kind of compensation for coverage, including money, gifts
or barter offers. Offering to share the article with your army of followers
on social media as an incentive to write about you, your product, or
client, is also taboo. Gifts of any kind, including an offer of any form of
compensation, are against journalism’s code of ethics and will get you
shown the exit faster than you can blink.
Instead, pitch a better story that they will want to write about. Make sure
it’s on a topic that they cover.
3. Pitching the same story
Most journalists prefer or insist on an exclusive on a story. If you are
pitching more than one outlet on a story with the same angle, you need to
let the journalist know up front.
Don’t pitch the same story that has been covered before in a similar outlet
or market, and definitely don’t hide the fact if it has. Journalists like
to be the first to break an original story. No one likes to be a copycat.
Instead, find a new angle or an update to your story that hasn’t been
covered before. Offer the journalist an exclusive for a limited period, and
you will have much greater chance of success.
4. Making demands
There is no situation where it is appropriate to make firm demands or
requests of journalists. This includes asking for specific placement,
insisting a photo or hyperlink gets included or any other requests.
Whether or not a journalist or publication decides to run a story is at
their discretion. They do not work for you.
The specifics of what they choose to include in their coverage is totally
up to them. Asking nicely, pleading or hounding them will get you banned
from ever working with them again.
5. Late or missed deadlines
Journalists work on deadlines, and as a reliable source, you want to meet
requested delivery dates for information, a quote, or a photo that has been
The worst thing you can do is leave a journalist hanging on a story or miss
a deadline by which you agreed to get back to them. Not returning calls in
a prompt fashion, can also cause them to miss a deadline altogether, which
can be catastrophic on their end, giving them a good reason to decide to
sever your relationship.
Things happen in life. Perhaps you can’t gather the information they are
seeking from you or can’t get approval to use a photo they requested. Let
the journalist know as soon as possible so that they can find an alternate
source or kill the story with enough time not to leave a blank hole in
Think about how you can make it easier for a journalist to do their job. By
bringing them excellent stories, and following these simple guidelines, you
don’t need to worry about being banned. They might even start seeking you
out when they need a source for a story.
is a PR professional, writer, and book publisher.
A version of
this article originally appeared on
a service that enables you to find journalists to pitch, build media
lists, get press alerts and create coverage reports with social media