How your company culture helps or hinders productivity
The culture you keep might determine the trouble—or success—that you meet.
Research shows that company culture is inextricably linked to employee productivity. In
that particular survey of business owners, 86 percent of respondents say
they believe company culture directly affects productivity.
However, acknowledging that company culture and productivity are linked
isn’t enough. Communicators and other leaders must understand their vital
relationship. Doing so will help you quickly identify and correct culture
and productivity issues within your organization.
1. Company culture influences individual mindsets.
Your culture affects the way each employee views performance.
High-performance cultures foster high-performing team members. Think of it
as positive peer pressure, a tactic long used by athletes, says Aaron
Schmookler, leadership coach and co-founder of
TheYesWorks, a training and team-building organization.
“Why do aspiring Olympians train with other aspiring Olympians?” he asks.
“In part, they want the high-performance drive to rub off on them if they
don’t have as much of it as they wish.”
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Schmookler says those with a high-performance mindset want to sustain it
and deepen it. “It’s easy to get up, put in the work and push for greatness
when you’re surrounded by others doing likewise.” He says the converse also
holds true. “We’ve all heard of workplaces where a new person comes into a
low-performance culture and people tell them, ‘Slow down; you’re making us
look bad.’ High-performance cultures have people who instead say, ‘Pick it
up; you can do it.’”
2. Culture affects engagement, which drives productivity.
If productivity is an issue, consider your engagement metrics. Then, review
your company culture. Does it encourage employees to feel connected and
enthusiastic about the work they’re doing? If not, it’s time to review the
“Without question, the culture of a company is a significant factor in an
employee’s level of engagement,” says Todd Davis, who is chief people
officer for FranklinCovey
and is the author “Get Better: 15 Proven Practices to Build Effective Relationships atWork.”
Davis says engagement drives productivity, along with everything the
employee does with and for an organization. “Employees with low (or no)
engagement come to work for a paycheck. Nothing more,” he says. “They do
just enough to ensure they aren’t put on a performance plan or fired. It’s
a ‘check the box’ mentality regarding anything they do throughout the day.”
As Davis points out, when employees are highly engaged, they treat the
organization as if they co-own the business. “They care deeply about
results and therefore, they work tirelessly to ensure those results are
remarkable. Their productivity is extremely high,” he says.
3. Competitive culture hinders productivity.
The word “competitive” is typically a positive in business. As Schmookler
says, it’s long been understood that competition drives performance. Yet if
you have a competitive culture, it could hinder your productivity.
Harvard Business Review article, authors Emma Seppala and Kim Cameron point out that “a large and
growing body of research on positive organizational psychology demonstrates
that not only is a cutthroat environment harmful to productivity over time,
but that a positive environment will lead to dramatic benefits for
employers, employees, and the bottom line.”
Schmookler says competitive cultures hinder overall productivity, because
competition drives individual performance at the expense of team
performance. “Teams with good teaming skills accomplish far more together
than the sum of their individual efforts would allow,” he says.
4. Collaborative culture enhances productivity.
The other side of the competitive culture coin is the collaborative
culture, one in which cooperation is encouraged over competition between
individuals. “The top performers may not produce quite as much, but the
bottom performers don’t produce as little,” says Schmookler. “In aggregate,
the team produces more.”
Though your organization may have some managers actively promoting
collaborative efforts, your entire organization must embrace the
collaborative ideal to improve overall productivity.
“While the culture of an organization and the individual and/or
departmental productivity certainly feed each other, in my experience, it’s
the culture that drives productivity,” says Davis.
Schmookler says collaborative cultures yield other positive effects on
organizations, including improved engagement and retention. “Lower
performers learn from high performers and begin to outpace their past,” he
5. Company policies empower or stifle individual productivity.
Can you detail how your company’s own policies drive your company culture,
which in turn affects individual productivity? Some organizations support
what Schmookler calls “prescriptive policies” that tell employees precisely
what’s allowed and what isn’t. On the other hand, a “principle-driven
policy” guides employees to make sensible decisions. For example, he says,
a prescriptive policy might say, “Wear closed-toed shoes,” whereas a
principle-driven policy would offer, “Dress appropriately for the work
A prescriptive policy can protect the business, make managing that policy
easy and prevent debate, Schmookler says. “The problem is, it carries a
more subtle message to the employee: Don’t think. Just do as you’re told.”
Schmookler says principle-driven policies worry many HR professionals and
attorneys because they “leave a lot open to interpretation,” which could
vary widely from one person to another. That also means managers must
sometimes debate things like the appropriateness of their clothing (or
footwear) for the job.
“On the surface, that seems like a waste of time,” he says. “It’s a
tremendous boost, however, to productivity. The subtle message is: ‘You are
a professional. We expect you to think through your decisions.’”
Schmookler says principle-driven policies let employees know their
organization expects that they’ll interpret situations differently from the
way management does—and even make mistakes—but also that the company will
trust the employee to work through it. This fosters independent thinking
among employees, empowers them, engages them and lets them learn and take
action quickly—boosting productivity.
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