7 newsroom features that increase journalists’ engagement

Every corporate online newsroom has “musts”—the essential areas that are
most visited by reporters and other key users.

Sometimes those essentials are popular parts of the site—as when Nissan creates an archive
of its
concept cars, or models that won’t be sold but herald future developments or are
fantasy vehicles.

At other times, the essentials have a narrower audience, as when Mayo Clinic posts a
b-roll interview with a medical expert.

Either way, the two top newsrooms from widely divergent organizations offer
lessons that every communicator should consider. Above all, know your
business, your industry and the news media well enough to anticipate what
will draw reporters and others.

“What we’re trying to do is break through the noise and meet the media and
the consumer where they are consuming content,” says Ron Petrovich,
director of communications for news and news delivery at Mayo Clinic. “We
develop fresh content based on our strategic priorities, but we also want
to get into the news cycle as well.”

Here are a few areas every online newsroom should offer:

1. Multimedia content

Whenever possible, Mayo produces multimedia content, because journalists
like to share information in ways that offer consumers a richer experience,
Petrovich says. Similarly, visitors are more like to share multimedia
content on Facebook and Twitter.

B-roll is in high demand with reporters at downsizing news outlets that are
stretched thin, Petrovich says. TV reporters now must handle social media,
and newspaper reporters have to shoot video.

A story on the clinic’s first
face transplant
story was a prime example of media outlets using b-roll that Mayo produced.
To protect the patient’s privacy, the clinic recorded interviews with him
and made those available, along with interviews with physicians.

Recognizing that viewers often access video where they can’t play the
sound, Mayo has taken to adding captions on all its video stories. This
isn’t for journalists, who get captionless video, but for consumers who
might have muted their devices when they auto-play.

“We realize that not every story can be heard at all times,” Petrovich
says.

2. ‘Bread-and-butter’ information

At Nissan, “the bread-and-butter stuff is the stories,” says Brad Nevin,
editor-in-chief for its global communications website platforms.

Nevin used to work at Car and Driver magazine, so he is familiar with the
needs of automotive journalists. They want to get on Nissan’s site, get the
information they seek and get off. They prefer straightforward navigation
that makes clear how to find the assets they are seeking.

“Sites get into trouble when they try to be too fancy and too designed,
where there are all sorts of bells and whistles that aren’t helpful to
finding information,” Nevin adds. “Newsrooms are successful when they’re
simple [and] clean and there isn’t a lot of circus music going on in the
background to distract me.”

Have you made it easy to find the news that reporters most often seek from
your site, such as executive bios or content supporting major product
launches?

3. Financial information

When reporters are slamming out a story on quarterly results, they don’t
have time to scour your site looking for scattered data, pictures, YouTube
streams or transcripts of the speech the CEO delivered when announcing the
results. Corral all these assets in one location.

“It’s putting everything in place on one page,” Nevin says. “You get
everything you want very easily and quickly.”

In addition to announcements of results, Nissan also posts transcripts of
speeches at significant venues, such as the Detroit Auto Show. Reporters
will love you for transcripts. Cutting and pasting from transcripts reduces
reporting time—and the likelihood of transcription errors by the
journalist.

4. Major events

Speaking of auto shows, Nissan creates event pages where fans and
journalists can find the content.

With major industry events, offer press releases, videos and other assets,
as Nissan did for this year’s
Beijing Auto Show. Also, when you anticipate a spike in viewers because of an event, give IT
a heads-up in advance, Nevin advises.

“We know that at Detroit auto show, those views are much higher than they
usually are,” Nevin says.

5. ‘So what?’ content

Mayo has 4,000 experts in medical science who have all kinds of information
at their fingertips, Petrovich says. What makes for compelling newsroom
content, however, is the intersection of such science and conversational
storytelling.

“You always ask the question, why should people care?” Petrovich says. “And
then we try to make everything that we post as relatable as possible.”

6. Heritage assets

As an 80-year-old company, Nissan has a
heritage page
that offers resources for fans and journalists looking for former
iterations of its cars. This can be useful for automotive writers who wish
to discuss changes in a model over the years. Such sites can be hits with
fans, as well.

Nissan offers interesting oddities such as 1935 footage of
its manufacturing process and a short film titled “Beauty that is the envy of Hollywood.” The latter was shot in 1937, “when it was still rare for even Hollywood
movies to be in full color,” Nissan states.

“I think of myself as the librarian for all our assets in our company,”
Nevin says, “and it’s all organized on the menus.”

7. Mobile accessibility

Mobile use is going up, and journalists—like everybody else—frequently
access organizations’ sites from their smartphones.

Nissan has moved away from an app is designing its web newsroom to be
mobile-responsive, adjusting to the size of the viewers’ screen. Nevin
doubts that journalists are doing their major work on a tiny handheld
device, but they still use smartphones to view content from the
organizations they cover.


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