How brainy business bots will boost productivity | AI
Millions of consumers now use smart speakers, also known as personal digital assistants, at home to order pizza or a ride, to control their lighting, or to tune their radios. Recent research from Consumer Intelligence Research Partners estimates that, as of June of this year, 50 million U.S. households had such devices.
That is significant market penetration and yet it will probably pale in comparison to what we will see as AI-based digital assistants move into the workplace. And compared to earlier generations of automation (ranging in sophistication from annoying phone prompts to canned chats that are little better than year 2000-era FAQs), new chat agents powered by machine learning will improve things drastically for end users – and not just act as filters for beleaguered call center agents.
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