Business Skills

In 2020, employment background checks are trending toward increasing complexity, added controversy about screening social media behavior, and the need to ensure corporate compliance with important new laws that vary by state and sometimes…
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In the article, I made the point that it can be difficult to walk away from a deal, especially when your team has invested significant time, energy, resources and dollars toward achieving a particular objective. Once this investment takes…
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Negotiation is very much the same. It’s analogous to a symphony, too. The violin by itself is a beautiful-sounding instrument. But stick a violin alongside a mixture of other violins, violas, cellos, basses, and a woodwind section, and all…
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In the age of digital connectivity and precise journey management, brands have more options to engage customers and provide meaningful experiences. However, while engaging customers at mass scale is easy, finding those specific moments…
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When we sat down to proactively create strategic brand plans for 2020, I did not include global pandemic that would grind the world economy to a halt.  I also did not have a line item for watching Tiger King on Netflix.  So I realize that…
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Preparing for retirement is important for everyone. Whether it’s sooner or later in your life, you must make sure that you and your family are secured financially when it’s time to retire. This is why you need to look into some good…
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Deflation occurs when asset and consumer prices fall over time. While this may seem like a great thing for shoppers, the actual cause of widespread deflation is a long-term drop in demand. Deflation often signals an impending recession.…
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Employees look to company leadership for direction, purpose, and feedback. Their commitment to the company and its mission depends on the treatment of management and whether they feel valued as a team member. As a leader, it is your…
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The coronavirus crisis has forced organizations to try out remote work arrangements whenever possible, whether they were ready to do so or not. Some organizations had been doing this for years, and the transition was pretty simple. Others…
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When you speak to your customers in the ways that make the most sense to them, you cultivate a sense of trust. Trust grows to loyalty, and loyalty is the king of customer experience. How well do you know your customers? If you work in…
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