Customer Services

Call centers must deliver the best customer experience from jump, or else risk dealing with an unsatisfied customer, and getting negative press. Whether you rely on Customer Relationship Management (CRM) software to use helpful customer…
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We don’t have the time or money to go down that road. And like a lot of things the big guys lose sight of it’s really not the best way. With so many customers emailing customer support each day, those insights are right in front of you.…
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The journey to effective customer experience (CX) includes many steps. We’ve already talked about three of those steps listening to customers, understanding who they are and the context of their experiences, and taking action to improve…
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In the age of digital connectivity and precise journey management, brands have more options to engage customers and provide meaningful experiences. However, while engaging customers at mass scale is easy, finding those specific moments…
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When you speak to your customers in the ways that make the most sense to them, you cultivate a sense of trust. Trust grows to loyalty, and loyalty is the king of customer experience. How well do you know your customers? If you work in…
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Delivering an effective customer experience is a journey, not a destination. If brands want to achieve transformational success, positively affect the bottom line, and create a difference for their customers, they need to not only listen…
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Customer needs, wants, and expectations are changing rapidly, and brands that want to keep up need to aggressively monitor customer commentary if they hope to continue providing the experiences that those individuals seek. Though listening…
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Anyone who works in customer experience (CX) has heard about the importance of desiloing data (if they’re not already leading efforts to do so). That process has become one of the most popular elements of the CX world as companies strive…
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Companies place a great deal of importance on meeting customer expectations. According to Forrester, nearly 95% of leaders say that providing a good customer experience is a top strategic priority, and 75% want to use customer experience…
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Customers are the most important people to keep happy when you want to grow your business greatly. If they are facing a problem or issue with your product or services, they should be able to reach and contact you quickly to gain the…
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