Customer Services

Customer support is an space that small enterprise house owners can simply overlook after they’re attempting to steadiness priorities. Apart from ensuring their firm is aware of inquiries and useful over the cellphone and chat, they’re…
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With over 15 years of expertise within the Customer expertise (CX) house, I’ve seen a number of firms make use of coaching efforts to get their workers concerned in new CX packages and initiatives. I’ve witnessed this course of from the…
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Online commerce accounted for nearly $518 billion in revenue in the United States alone last year. The growing number of online marketplaces like Amazon and eBay will command 40% of the global retail market in 2020. As the number of digital…
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Whether it’s good customer feedback or bad, you can use both to refine your products and the customer service experience. But customer feedback shouldn’t be collected on a whim or randomly. If you do that, you’re missing out on key…
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What is customer friction? Friction is any obstacle that gets in the way of a customer’s journey. It can be something that slows them down, aggravates them, or prevents them from accomplishing their goal altogether. This includes…
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Remember to focus on the things that allow you to refill your cup, instead of things that constantly deplete youEvery New Year is a clean slate. Gyms see their highest incoming new clients (also known as “resolution-ers”), planner sales…
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Optimizing the customer experience for success is a necessity in today’s competitive business environment. And, for any initiative, customer data is the perfect place to start adjusting your strategy. With careful planning, analysis, and…
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Entrepreneurs understand that high-quality customer care drives profits, increases customer satisfaction, and helps to secure and retain happy customers. If you’re confident you have the right team members in place, you need to equip them…
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Ask any business leader and they will stress why exceptional customer experience (CX) is the top priority for any business in any industry domain. While attracting new customers is important, customer retention occupies a higher place in…
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The very last thing I mentioned to him once we spoke in particular person was, “I am bored with you losing my time. I am taking my enterprise to a different vendor.” He nonetheless hasn’t apologized. Now he is inviting me to return again…
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