Whenever you are assigned a task, you should be able to meet a customer deadline and that too through the realistic commitment of the deadline. It happens with all of us. Sometimes, you couldn’t manage time, or the task was too long. Or…
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Business is booming? Great! There’s nothing we love more than a good growth story. Your revenue is skyrocketing, which usually means your customers are buying more and you’re gaining more customers. Of course, growth spurts often go…
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An estimated $4.eight trillion dollars will probably be spent on-line by 2.1 billion customers by 2021. Each greenback and each shopper provides e-commerce companies a possibility to win over clients for all times. However how do you stand…
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Text or talk? Voice conversations are still critical, but data shows that the former is becoming a bigger part of customer service interactions. This trend is driven partly by consumer preferences and partly by companies striving to lower…
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Let your ticket heroes and chat champions do what they do finest, when you work to establish a candidate who will develop into the function and prioritize shifting the crew ahead. Your assist crew is busy and getting busier. Even with a…
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What is the danger of asking customers what they want? There’s an old episode of The Simpsons where Homer discovers he has a half-brother named Herb Powell. Herb is the CEO of a car company called Powell Motors, and he’s frustrated by his…
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It’s likely not a surprise to you that putting your customer first is good for business. But building a customer-centric marketing strategy for your business can be difficult. Not only is uncovering what your customers truly want…
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Think of a time when you experienced truly excellent service. It may take you a few minutes I don’t mind waiting. Got it? Now compare that to a time when the service you received was just acceptable, but nothing special. Which organization…
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Big question: How should text-based communication work alongside voice for customer service? In the dark ages, the only answer to this was email, in its own silo, and a call center, in its own silo. Then real-time chat came along. And then…
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The experimental group spent less time on the puzzles after they had previously been paid while the control group spent more time. This shows the motivation to play with puzzles decreased after an incentive was introduced, but increased…
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