Customer Services

Anyone who works in customer experience (CX) has heard about the importance of desiloing data (if they’re not already leading efforts to do so). That process has become one of the most popular elements of the CX world as companies strive…
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Companies place a great deal of importance on meeting customer expectations. According to Forrester, nearly 95% of leaders say that providing a good customer experience is a top strategic priority, and 75% want to use customer experience…
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Customers are the most important people to keep happy when you want to grow your business greatly. If they are facing a problem or issue with your product or services, they should be able to reach and contact you quickly to gain the…
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Many people think of improving service and improving productivity as diametrically opposing objectives. Increasing productivity means doing more with less, which means reducing service levels. Meanwhile, upgrading service means doing more…
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Customer support is an space that small enterprise house owners can simply overlook after they’re attempting to steadiness priorities. Apart from ensuring their firm is aware of inquiries and useful over the cellphone and chat, they’re…
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With over 15 years of expertise within the Customer expertise (CX) house, I’ve seen a number of firms make use of coaching efforts to get their workers concerned in new CX packages and initiatives. I’ve witnessed this course of from the…
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Online commerce accounted for nearly $518 billion in revenue in the United States alone last year. The growing number of online marketplaces like Amazon and eBay will command 40% of the global retail market in 2020. As the number of digital…
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Whether it’s good customer feedback or bad, you can use both to refine your products and the customer service experience. But customer feedback shouldn’t be collected on a whim or randomly. If you do that, you’re missing out on key…
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What is customer friction? Friction is any obstacle that gets in the way of a customer’s journey. It can be something that slows them down, aggravates them, or prevents them from accomplishing their goal altogether. This includes…
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Remember to focus on the things that allow you to refill your cup, instead of things that constantly deplete youEvery New Year is a clean slate. Gyms see their highest incoming new clients (also known as “resolution-ers”), planner sales…
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