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Nearly 80 percent of consumers have decided not to complete a transaction or make an intended purchase because of a “poor service experience.” So if…

If you want your business to get ahead in the competitive eCommerce landscape, you might want to offer free shipping. Perhaps you have considered…

Did you know that over 1.66 billion people worldwide bought products and services online in 2017? And the number of worldwide digital buyers is…

Exceptional customer service plays an essential role in the success of any eCommerce business. This is even more true now that the voices of…

The US State Department’s classified email system was not affected by the breach, it said. Igor Golovniov/SOPA Images/LightRocket via Getty Images…

As an eCommerce business, you might not have any larger business expense than your shipping rates — except, of course, for your inventory. This…

A builder’s storm-preparedness plan should be completed early in the year and updated during every storm season. A storm-preparedness plan is…

For better or for worse, healthcare is changing, and as a result, your practice might be experiencing some growing pains. That’s because today’s…

Customer Service Week is a nationally recognized celebration of the importance of customer service and the people who devote their career to working…

As we head into the last quarter of 2018, smart business owners shift their thinking and planning to the upcoming winter holidays. Time to start…