Fujitsu implements enterprise IT Service Management solution for Dubai Silicon Oasis Authority – Info Innovation
Fujitsu today announced that the company has implemented an Enterprise IT Service Management solution for the Dubai Silicon Oasis Authority (DSOA), underlining its expertise in delivering end-to-end solutions for major enterprise clients. The new solution will enable DSOA to achieve higher levels of operational efficiency and productivity through automated policies and processes.
The system has been put in place in order to reduce the complexity of audits by establishing automated validity controls and record traceability, as well as improving the speed of service requests.
The project supports the continuous ICT efforts of DSOA to be an ITIL/iso-based infrastructure with a system that is powerful in the areas of stability, knowledge base, incident and problem management, workflows automation, reporting and the ability to capture responses for the operational level agreements.
Article Prepared by Ollala Corp