Uber launches new safety features in UK as it fights for new licence
The measures include a discrimination button enabling drivers and riders to report abuse, enhanced safety training for drivers and a direct connection to the emergency services.
In September, Uber received only a two-month operating licence in London, its most important European market, failing to secure a maximum five-year term in a battle with the regulator Transport for London (TfL) which has previously stripped the app of its right to take rides.
The two-month licence came with “new conditions to ensure passenger safety” and TfL said at the time it wanted more details from the company.
In 2017, TfL rejected the Silicon Valley company’s licence renewal request due to failings it said it found in its approach to reporting serious criminal offences and driver background checks. Uber was then granted a probationary 15-month licence in 2018.
Drivers of London’s traditional black taxis have lobbied hard against a licence renewal, citing safety issues, working standards and the undercutting of their business model.
Uber says its roughly 45,000 drivers in the city enjoy the flexibility of their work and that it has already taken several steps to improve safety for its passengers.