Choosing The Right Cloud Telephony Solution For Your Business

Using the right technology can help your business successfully grow. This includes using innovative technology that can help your employees communicate and stay connected even when you have more than one office location or team members who are working remotely.

Enter into the picture cloud based business telephony solutions that allows each of your employees to make calls via the internet instead of using the traditional analog phone system. For businesses with limited IT for help moving to and setting up a cloud phone system, you can rely on IT services being offered in London, who have the experience and knowledge to fully support your business communications.

Ready to start using cloud solution telephony? Here’s how to choose the right cloud phone system for your business.

Look for the best plan features

Before choosing a cloud telephone system you need to know that it has all the features you need for everyone on your team. Think about the capabilities and features you want to use to ensure the platform and plan can accommodate your business requirements.

Some of the features to consider include:

  • Integrating your cloud phone system with your CRM (customer relationship management) software. According to CRM Magazine, 91 percent of businesses with over 10 employees are using customer relationship management. To be a success, you can’t be left behind. Integration with your telephone system lets you efficiently manage and log important customer information and increase your productivity.
  • Ability to route sales and support calls. Being able to route calls results in less frustration and wait time for your customers.
  • Optional business communications tools, such as faxing, video conferencing, instant messaging, and voicemail.

Ease of use

As you consider one cloud telephone provider over another take the time to evaluate how easy the platform will be to use for your employees. You may need the help of IT services to get the system up and running, but when moving to cloud telephony it’s important that it be easy to set up and use. You and your team should be able to start using the system without having to spend days learning how to access and manage all the features.

Trial period

Many vendors offer a trial period that allows you to try their service for a limited time to see how their platform works. Before you make a commitment, you can test each of the functions to see if they’re the right communication solution for your business.

Customer support

Customer service is key when you move to a cloud based business phone system. When choosing a vendor make sure to inquire about the support they provide after you’ve signed up for their service. You need to know that if you have questions or experience any problems with the system that you’ll be able to reach a support representative as soon as possible. Think of customer support as your business partner that’s there to help you minimize downtime, so you don’t miss important business calls.

Adding agents

Choose a plan that makes it easy for you to add additional users to your phone system. Some telephony vendors have a restrictive plan that makes it difficult for you to add new users without changing the pricing. Get the details upfront about any limitations to the number of users you can add before you have to move to a different price plan.

Integration with existing phone infrastructure

Upgrading your phone and business communications often requires the purchase of new and expensive equipment. For the small business with a limited budget, cloud telephony works with your current phone system, so you don’t have to spend money on a new phone infrastructure. Before deciding on one cloud based vendor over another be sure to find out both equipment and internet requirements to ensure your current communication platform can be fully integrated.

Mobile device support

As more and more businesses have employees working remotely, the cloud based platform you choose needs to be flexible and reliable on mobile devices such as laptops, smartphones, and tablets. Look for vendors who provide apps for each mobile operating system so you’re sure your team is always connected no matter where they’re located.

Benefit of working from multiple locations

Many businesses these days have more than one location as well as remote employees who work from home and when they’re on the go. Before signing up with a vendor make sure the system has the capability to cover all your business locations. This includes transferring calls across your business whether your team is in the office or working remotely anywhere in the world.

Scalability

Choose a phone platform that can be expanded as your business grows. Perhaps one of the biggest benefits of moving your communication to a cloud telephone system is that it’s adaptable for businesses of all sizes. Cloud vendors can provide you with affordable startup plans, letting you choose a price point and functions that work with your budget. This flexibility gives you access to a communication platform that can grow as your business starts to scale, letting you add more features when you need them.

Data security

With a cloud based phone system the vendor takes care of the security issues. This means that when you move to cloud telephony, you’ll be following user privacy and data security regulations. Talk to vendors about their security certifications and the importance of GDPR compliance so you know that communication with your customers and clients is secure. Cloud phone system providers can manage security risks by:

  • Providing you with voice data encryption to encrypt your data.
  • Setting up multi-factor authentication (MFA).
  • Restricting the calls you make and receive by device and user.

Final words

Making the decision to move to a cloud-based phone system doesn’t have to be complex. By understanding what features and functionalities your business needs to communicate with your customers and clients, you’ll be able to make smart choices when choosing a service provider.

Use the guidelines here to find the right vendor and keep collaboration, communication, and productivity flowing smoothly throughout your business

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