Improving APAC customer experience with AI virtual chatbots Mar 3, 2022 Modern technology tools like AI-based virtual chatbots Improving customer experience, from e-Commerce to healthcare to telco services.
Espressive lands $30M Series B to build better help chatbots Mar 26, 2020 Espressive, a four-year-old startup from former ServiceNow employees, is working to build a better chatbot to reduce calls to company help desks.…
If Conversational Chatbots Wish to Take Off, They Must Act Like Robots Apr 10, 2019 Getting people to love the idea of talking to computers instead of people is proving more difficult than we thought. Two decades after a generation…
How to Integrate Chatbots Into Your Conversion Strategy Feb 3, 2019 Have you landed on a website lately and been greeted by a little box popping up in the corner to say “Hello”? You probably have because that’s a…
Is That New Tech (Chatbots, AI, Blockchain) Really Valuable for Your Business? How to Find… Oct 8, 2018 There are a lot of shiny new objects out there. Here’s how to stay current and spend wisely. July10, 20185 min read Opinions expressed by…
How Verizon designs customer-valued chatbots | Artificial intelligence Aug 26, 2018 Verizon didn’t set out to build a customer-facing chatbot. But around ten years ago, the company was hot off the launch of Fios, its fiber-optic…
New Media Doesn’t Mean New Rules: The Challenges of Chatbots | Social Aug 12, 2018 In 2017, more than 1.3 billion people used Facebook Messenger. Brands are now leveraging Messenger and other chatbot platforms to communicate…
Facebook taps banks, but for chatbots not purchase data like Google | Social Aug 10, 2018 Backlash swelled this morning after Facebook’s aspirations in financial services were blown out of proportion by a Wall Street Journal report that…
AI and Chatbots : Creating a More Innovative Future Aug 9, 2018 Now, more than ever, the growing trend of artificial intelligence (AI) and Chatbot technology has the incredible potential to increase your revenue…
Facebook Missed the Voice-AI Interface and its Banking Chatbots won’t be able to Get Off… Aug 9, 2018 Facebook never falters in a world where quantity of users is all that matters to it, but even that cloud nine won’t last forever.Let’s just face it,…