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If you’re using computers and keyboards for extended periods of time, you’ll know of the dangers of repetitive strain injury, or RSI for short. By…

On Android devices there is a “Location” setting where you can turn it on/off to allow or prevent apps from accessing your location. There are many…

There are probably two desires for every company’s Twitter strategy:Get people to love us so they buy more Avoid public complaintsUnfortunately,…

The customer service rep sounded tired. I had called the company to ask about a recent bill. A past due notice had been mailed to me, even though I…

Negotiation Tip of the Week“You set yourself up to be slaughtered in a negotiation if you don’t set yourself up right.” –Greg Williams, The Master…

If you’re using computers and keyboards for extended periods of time, you’ll know of the dangers of repetitive strain injury, or RSI for short. By…

My kids have gone to a lot of great day cares, summer camps, and other places where they live it up for hours and then come home raving about how much…

Fix Systemic Problems The most important thing your company can do is fix the issues that cause customers to get angry in the first place. In this…

Home | Blog | “How To Prevent From Being Slaughtered When You Negotiate” – Negotiation Tip of the Week Negotiation Tip of the Week   “You set…

“If you’re not the customer, you’re the product.” If you’re a Facebook user (or a user of any other free web service) you’ve probably heard this…