Service

An overload of vertical tools are dragging down our productivity at work.A lot of the tools and apps we use at work today are “vertical” — they meet…

“With the right customer support job ad, you can start filtering out applicants before they even apply.”Hiring is a time-consuming and fairly…

Level one feedback is more commonly known as the survey you take at the end of a training program. Some trainers derisively call these surveys “smile…

“Guiding users thoughtfully through your documentation can be a great way to lower their effort, and heighten next issue avoidance.”…

The Bedlam vodka bottle is intended to act as the brand’s loud-mouthed ambassador on store shelves. The brand’s wry voice and rugged aesthetics are…

Yesterday Oracle announced a new online transaction processing database service, finally bringing its key database technology into the cloud. The…

When we founded Help Scout more than seven years ago, we did so not because there was a lack of good customer service products in the market — there…

How many emails do you receive each week? What’s your average response time? Which customers email you most often?There’s a good chance you have no…

“Guiding users thoughtfully through your documentation can be a great way to lower their effort, and heighten next issue avoidance.”Customers want…

Subscribe to success Even if you have a booming retail business, starting a subscription service is like building…