The Intersection of HR & Artificial Intelligence
Artificial intelligence impacts our everyday lives both at home and at work significantly. Indeed, artificial intelligence is able to give driving directions or music and movie recommendations, control the lights in your house and unlock your car. It transforms people’s lives by making them more efficient with the help of numerous services and programs.
Besides, in the workplace, artificial intelligence continues to evolve into smart assistants helping us to work more effectively. However, it’s not clear to consider artificial intelligence to be the future of our workplaces. Instead, it is rather something happening today.
Nowadays, in the field of HR, the power of artificial intelligence is mainly embodied in the chatbots. These computer algorithms are able to simulate a human conversation, answer particular HR questions, and even recruit new employees. In fact, artificial intelligence impact key areas of HR that include HR Operations, Talent Acquisition, and Talent Development considerably.
While marketers use the power of chatbots in order to personalize customers’ shopping experience, HR specialists pilot chatbots to transform the workers’ experience as well. The fact is that people always struggle for immediacy. Since job seekers usually expect a rapid response when reaching out to a certain company, engaging artificial intelligence into their performance seems to be the most beneficial solution. Thus, with the help of AI, companies create chatbots that can offer 24/7 service and answer customers’ questions immediately.
Chatbots that answer frequently asked employee questions
A chatbot that is capable of answering all the frequently asked employee questions that are stored in a database seems to be a magic tool that is able to increase the speed of response significantly. “What is wifi-password?” “What are the 2020 office holidays?” “How to use a VPN?” “Can you help me with Zoom?” Indeed, the majority of these questions are quite simple.
The use of chatbots will save time both for HR specialists and employees. What is more, such chatbots are extremely beneficial since they are able to facilitate benefits to workers they even may not know about. For instance, they can reach out to them, asking, “Hi Mary, have you already visited our gym class that is available tomorrow at 4 pm? Click here if you are interested”. Besides, with the help of chatbots, companies may collect important information about the issues that worry the employees, analyze them, and thus, address these issues and communicate a solution
Chatbots that enhance talent acquisition
Another important function of chatbots is to enhance talent acquisition and new hire on-boarding. In particular, intelligent assistants are able to develop candidate profiles, schedule interviews, provide a set of interview questions, and even make specific decisions regarding good job candidates. It is obvious that chatbots are real-time advisors to HR specialists since they are able to save many hours in recruiting. However, they are also extremely advantageous for job seekers, because communication with chatbots is always fair, impartial, and equal for everyone. Indeed, chatbots will never form a subjective opinion about a potential employee in comparison to HR.
We may not think so now, but in a decade, people will consider it unbelievable not to employ artificial intelligence, namely, smart assistants called chatbots while looking for a new job. All the significant HR leaders will use the power of chatbots and, thus, transform their employee’s experience. Therefore, today, it is essential for them to realize the power of AI and start experimenting with all its edges in order to bring significant value to their organizations.