Customer

Modern technology tools like AI-based virtual chatbots Improving customer experience, from e-Commerce to healthcare to telco services.

Customer success is about keeping your customers satisfied. In this post, we explain top 4 customer support trends you should be aware in 2022.

In this article, we’ll explore why, review the dangers, and share guidance on how to strengthen your customer service security defenses.

If you want to build customer loyalty then you need to ace yourself in consistently meeting and exceeding customer expectations. Read about "Customer…

Shopify is the ultimate e-commerce solution supporting more than 600,000 businesses in about 175 countries. Its popularity can be attributed to…

Call centers must deliver the best customer experience from jump, or else risk dealing with an unsatisfied customer, and getting negative press.…

We don’t have the time or money to go down that road. And like a lot of things the big guys lose sight of it’s really not the best way. With so…

WhatsApp rolled out an additional feature called interactive message template a month back for WhatsApp Business API. As the name suggests, this…

The journey to effective customer experience (CX) includes many steps. We’ve already talked about three of those steps listening to customers,…

In the age of digital connectivity and precise journey management, brands have more options to engage customers and provide meaningful…