Customer

Let’s start with a few facts about the USS Midway Museum. The decommissioned aircraft carrier has operated as a museum in San Diego since 2004.…

Just like there are laws that govern science, there are certain guidelines you must live by if you want to make the best impression on your…

Key takeaway: You’ll want to bookmark smartercx.com/unforgettable.Consumers are paying more attention to experience than ever, putting the pressure…

Customer-centric marketing can take run-of-the-mill marketing plans and add in the insights that can only be gained from your support team.It’s no…

My wife, Sally, and I really enjoy wine. It’s fun to explore new wineries and share both bottles and experiences with friends. So we were a little…

Think about which employees you spend time with as a leader. For most, the priority order is fairly straightforward.Under performers get the most…

My wife, Sally, and I are in the middle of a bathroom remodel right now. I probably shouldn’t share this, but we only got one bid for the project.…

I have the honor of speaking at the NorthEast Contact Center Forum conference in Foxborough, Massachusetts later today. My first contact center job…

Learn how custom Front plugins help Fishbowl, Hostmaker, Beyond Pricing, and Platzi get more done, right from their inboxesMost of the time,…

Note: Lessons from The Overlook is a monthly update on lessons learned from owning a vacation rental property in the Southern California mountain…