Customer

ABBYY, the developer of optical character recognition and text-scanning software, left a server containing 142GB of a customer’s scanned documents…

“Great customer service can drive brand awareness by encouraging customers to rave about how they were treated.”Great software companies like…

Responding to customer email is a vexing challenge. Many companies I know struggle to keep up with the volume. It can be difficult to balance…

We have some exciting news for all of our users. We are working on brand new Analytics that will provide deeper understanding of your customers…

August 21st, 2018 Business SMW Staff This week’s episode of Leads2Scale features Joshua March (Co-Founder and CEO, Conversocial), a leading…

If you follow the InMoment blog, you know that we believe loyalty is the end all be all of customer experience efforts. If customers are loyal to…

You’ve probably heard the platitude, “Happy employees lead to happy customers.” It’s one of those sayings that just sounds right. Famous leaders have…

“Deliver the right message to the right customer at the right time.” If you’ve been hanging around marketing – particularly B2B marketing – for any…

Most of our conversations with customers don’t take place in person. Instead, we talk to them over live chat, phone, SMS text, or, the most popular…

Have you ever thought about why you are losing customers? Perhaps you are giving them a reason to leave? A study from NewVoiceMedia found that:…