Don’t Give Your Customers a Reason To Leave | Customer Service

Have you ever thought about why you are losing customers? Perhaps you are giving them a reason to leave?

serverpoint hosting banner

A study from NewVoiceMedia found that:

  • 67% of customers left a company due to poor service
  • 10% have switched more than 5 times in the past year
  • $430 is the average loss per customer

On the whole, all those service failures cost to businesses in the United States $75 billion per year.

Losing income, however, is not the only consequence of losing a customer. Angry and frustrated customers can hurt your company in many other ways. For example, they can spread negative word-of-mouth about your company or leave negative online reviews in social media and other online resources. (…)

Read more


© 2003 – 2017 Provide Support LLC
Published in Provide Support Blog, 2018. |
Permalink |
No comment

The post Don’t Give Your a To appeared first on Live Chat, Blog | Provide Support.

You might also like More from author

Leave A Reply

Your email address will not be published.