Don’t Give Your Customers a Reason To Leave | Customer Service
Have you ever thought about why you are losing customers? Perhaps you are giving them a reason to leave?
A study from NewVoiceMedia found that:
- 67% of customers left a company due to poor service
- 10% have switched more than 5 times in the past year
- $430 is the average loss per customer
On the whole, all those service failures cost to businesses in the United States $75 billion per year.
Losing income, however, is not the only consequence of losing a customer. Angry and frustrated customers can hurt your company in many other ways. For example, they can spread negative word-of-mouth about your company or leave negative online reviews in social media and other online resources. (…)
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Published in Provide Support Blog, 2018. |