Customer

“With the right customer support job ad, you can start filtering out applicants before they even apply.”Hiring is a time-consuming and fairly…

There are a lot of reasons to personalize the customer shopping experience on your e-commerce site. Studies show that conversion rates are higher,…

MessageBird, the Amsterdam-based cloud communications platform backed by Accel in the U.S. and Europe’s Atomico, is unveiling a new product today that…

Listen and learn from lively conversations about the business of creativity and creativity in business. Episode #85: Jeffrey Shaw on Speaking the…

Level one feedback is more commonly known as the survey you take at the end of a training program. Some trainers derisively call these surveys “smile…

Guest post courtesy of Yana Milcheva, Marketing, Talkative In the past decade, shopping has been completely redefined by the opportunities for…

When we founded Help Scout more than seven years ago, we did so not because there was a lack of good customer service products in the market — there…

How many emails do you receive each week? What’s your average response time? Which customers email you most often?There’s a good chance you have no…

“Guiding users thoughtfully through your documentation can be a great way to lower their effort, and heighten next issue avoidance.”Customers want…

J.D. Power is out today with its latest survey on satisfaction of customer care for wireless carriers. T-Mobile handily took top honors, but…