Google Assistant in Chrome testing Duplex to help users buy movie tickets

Duplex, Google’s automated concierge feature, has made its way to Chrome browsers. The company has confirmed that the test is currently being applied to movie ticket booking sites as part of Google Assistant in Chrome, Android Police first reported.

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Why we should care

Google is already testing ads in Assistant, but handling transactions looks to be a key part of its monetization strategy for the virtual assistant. The ability to book movie tickets, and presumably eventually other things such as car rentals, may get more people to engage with the Assistant, bringing more users into Google’s ecosystem and presenting the company with more revenue opportunities.

This technology may also play into Google’s broader e-commerce strategy. By streamlining shopping on Assistant-enabled devices, the company may be able to make more headway in the retail sector.

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