Business Skills

If you follow the InMoment blog, you know that we believe loyalty is the end all be all of customer experience efforts. If customers are loyal to…

You’ve probably heard the platitude, “Happy employees lead to happy customers.” It’s one of those sayings that just sounds right. Famous leaders have…

Want create site? Find Free WordPress Themes and plugins.Event tech service Eventbrite is hoping to raise $200 million in an initial public offering…

The way that human interaction with technology has changed in the course of a few decades is remarkable. In a relatively short period of time we’ve…

The concept of a culture of safety can be stalled by employers that say they want to be safer, but do little to implement real change. For example, a…

“Oh come on! Who put this song on AGAIN?!” “Are you kidding? It’s a classic.” “I don’t care, it’s been on FIVE times today already!” At this point I…

In a 2018 survey of more than 4,000 homes, 68% of staged homes sold for at least 9% more than those of their unstaged neighbors’. Whether you’re…

Most of our conversations with customers don’t take place in person. Instead, we talk to them over live chat, phone, SMS text, or, the most popular…

Very soon the days will sprint past December and into 2019. Another decade will come to a close. While the year 2018 has been an interesting one for…

When is it appropriate to use “Dear Sir or Madam?” In today’s business world that answer is “Never.” I’ll also accept, “Fifty years ago” and “Hell…