Customer

Is your team constantly asking for answers or advice? Is information about your team constantly changing? Are teammates uncertain or second-guessing…

With less than 12 months to go until EU banks implement their strong customer authentication (SCA) solutions, project teams are facing tough…

Many years ago, a coworker and I decided to walk across the street to the deli to grab a quick lunch. It was a hectic day and we both planned to eat…

More about artificial intelligence Microsoft is bringing artificial intelligence (AI) and mixed reality to Dynamics 365, according to a Tuesday…

It’s 2018, and brands are still struggling to engage consumers with social media customer service. Recent studies compiled by Sprout Social have…

Newsletters can sound like a pretty boring business, and they definitely can be. But, beyond being boring, they can be a deep way to connect with…

The first 90 days in support, especially at a new company, can be incredibly hectic and stressful. Your new employee is tasked with learning an…

The financial sector has become far more collaborative than it used to be. Financial professionals need to depend on the best team collaboration…

Chris Potter/Flickr Technology fans hail Newegg as the ultimate online electronics retailer — but after a recent security breach, customers might be…

Financial services companies are racing to implement flexible, contextualized conversational technologies, but how much do they really drive digital…