Customer

Hacked Japanese cryptocurrency exchange Zaif has announced an official plan to provide financial support for affected customers’ assets, in an…

The Magecart hacking group targeted a third-party tool used on thousands of e-commerce stores. James Martin/CNET Hackers infiltrated a customer…

Note: This post originally appeared on LinkedIn. Customer service leaders often grouse about their young employees. They refer to them as “kids,”…

Ben Fox Rubin/CNET An Amazon employee was fired after sharing customers’ email addresses with an unnamed third-party seller, in violation of…

Note: Lessons from The Overlook is a monthly update on lessons learned from owning a vacation rental property in the Southern California mountain…

When it comes to metrics, the human race is a little obsessed. We measure our weight, height, IQ, wealth, and now our followers on social media.…

You have a concept, a vision, a product, an audience. So why do you need to know what anyone else in your market is doing? You need to know what your…

Even the best products with the most passionate users will have these “success gaps” — a disparity between your product and the user’s desired…

Quality Assurance in any industry is key to a product’s success. In software development, we measure quality in terms of conformity to requirements…

As website professionals, we function mainly as a service-based business. And like any service based business, customer service is critical to our…