Customer

OK, we get it. One of your biggest priorities is attracting new customers to your restaurant. And rightly so. But you might be losing out on a lot…

Emotional intelligence is an essential skill in the customer service functions with the productivity and efficiency of the role is directly tied to…

Content provided by IBM with Insider Studios. In the summer of 1956, 10 scientists and mathematicians gathered at New Hampshire’s Dartmouth…

A training manager recently called me to talk about empowerment. She explained employees often worked in silos, and didn’t reach out to collaborate…

Combining the power of engaging and simple survey software with the humanizing, personalized and scalable power of video can increase your survey…

  For customers, live chat is easy, effortless, and often their preferred mode of interaction with businesses. But for customer support managers…

Artificial intelligence (AI) is already revolutionizing the way business gets done, particularly impacting the customer journey, according to a…

About Kent and Lime   Kent and Lime is a leading online personal styling service for men based in Sydney, Australia. When a customer opens a Kent and…

Getting the right tickets to the right agent can have a positive impact on average handle time because it avoids the ticket being passed around from…

Success in the web design business depends on delivering great-looking sites that delight your clients. But beyond the actual work, great customer…