What’s the Difference Between Customer Support and Customer Success? – Info Cust Service
The difference between customer support and customer success has sparked a number of lively discussions. The roles share similar skill sets and goals,…
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What’s the Difference Between Customer Service and Customer Experience? – Info Cust Service
Is customer service part of the customer experience? Or is customer experience what happens when someone receives customer service? Are they the same…
What’s in a name? – Info Cust Service
We get questions all the time about how to create the perfect product name, and the answer is simpler than you think it is.
Let’s use a really simple…
Q&A: New Hearst Magazines President Troy Young on what he’s learned and what’s next…
Troy Young.Hearst Magazines on Wednesday promoted its digital chief, the hard-charging Troy Young, to succeed the high-polish David Carey…
Here’s What’s Coming and Going From Netflix in August 2018 – Info Computing
Image: NetflixOrange Is the New Black isn’t even back yet, and Netflix is already telling us what comes out in August! It’s a big month for Netflix…
What’s the Best Burger Topping? – Info Computing
My favorite thing about writing about food on the internet is all the shouting. Certain foods court it—pizza, eggs, and ribs all have very rabid fans…
Data Breach Risk: What’s Next? – Info Risk Manage
Ten years ago, many companies didn’t even ask about using encryption to protect data. Over the years, that has changed. More security and privacy…
July 2018: What’s New & Improved in Google Data Studio – Info SEO
Since Google Data Studio debuted last year, there’s been an incredulous amount of updates and improvements made to the platform day by day.…
What’s the State of Brand Safety in 2018? – Info Advertisement
At the Cannes Lions Festival of Creativity in June, Unilever CMO Keith Weed, a leader in the ad industry’s attempts to tackle a fragmented and opaque…
What’s New in GoCentral? – Info Email Marketing
The short answer? Plenty!
Every month, we create a list of the showstopping features you need to add to your site…