Customer Services

“The success of our customers is the success of Untappd, and we know that providing reliable and effective support is an important part of why…

A training manager recently called me to talk about empowerment. She explained employees often worked in silos, and didn’t reach out to collaborate…

Combining the power of engaging and simple survey software with the humanizing, personalized and scalable power of video can increase your survey…

  For customers, live chat is easy, effortless, and often their preferred mode of interaction with businesses. But for customer support managers…

About Kent and Lime   Kent and Lime is a leading online personal styling service for men based in Sydney, Australia. When a customer opens a Kent and…

Getting the right tickets to the right agent can have a positive impact on average handle time because it avoids the ticket being passed around from…

Note: This post originally appeared on LinkedIn. This question came up during a recent conversation with senior training leaders. If you are…

Note: Lessons from The Overlook is a monthly update on lessons learned from owning a vacation rental property in the Southern California mountain…

Special thanks to Matt Dale, whose SUPCONF NYC talk inspired this post, and who was extremely generous with his knowledge while we were putting this…

Shopify is an ecommerce platform that allows merchants to sell their products in-store, online, on social media, and on the go. Today, the…