How to Prevent Customer Tweets from Going Public
There are probably two desires for every company's Twitter strategy:Get people to love us so they buy moreAvoid public complaintsUnfortunately, many…
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Customer Services
4 Tips to Help You Hire a Support Team’s Manager
Make sure you will hire the right support team’s manager who is the best fit for your company, but also aligns with what your customers and…
Finding the Balance Between Personal and Creepy Is Key for CX
With the arrival of Amazon Prime set to cast a very long shadow of rising expectations over the Australian consumer landscape, brands across the board…
Why Service Leaders Need to Be Role Models
The exact words the restaurant manager used were, "I'm not arguing with you."Funny, because arguing was exactly what he was doing. My wife and I were…
The Art of Negotiation
It’s common to feel like you’re “bad at negotiating” — the idea of negotiating makes many of us feel uncomfortable, awkward or anxious.I believe…
Full Spectrum of Experiential Feedback: Customer Support at Republic Wireless
The reason why Republic Wireless chose Nicereply was, it’s easy integration with customer support softwares and emphasis on gaining actionable…
Three Game-Changing Takeaways for the Future of Customer Experience Management
Customer experience (CX) maturity is a phrase we seem to be discussing a lot lately at InMoment. As a CX technology vendor, we often talk about it in…
What to Do During a Week Full of Distractions
Advertising disclosure: We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a…
Where Do I Begin…
7 Unusual Places to go for Copywriting Inspiration
You’re sitting down to write copy for your website, blog, or newsletter and… nothing. You’re stuck.…
How to Manage Your Customer Support Team’s Vacation Days
No matter your teams size, managing support team’s vacation successfully, for both your organization’s needs and employees’ happiness, is…