Customer Services

On the off chance that the Information Age is finished, we're presently living in an Experience Age where feeling drives conduct. On the off chance…

In the time you spent on work email this year, someone climbed Mount Everest twice.For the average person, email takes up about half the…

You know those toy block sets, where you have to push a bunch of brightly colored shapes through matching slots? Red star block goes into red star…

Think about a time in your life when you felt most included. What was going on, and how did it feel?Now take a minute and think about a time in your…

LinkedIn Learning has just released a new edition of my Customer Service Foundations course. It's a training video designed to help people learn the…

Do you look at your customer success process and think “Yeah, good enough”? If so, it’s very far from actually being good enough.See, the goal of…

One question I'm often asked is what hiring assessments do I recommend for screening customer service employees. I'm always cautious about these,…

As these support team meetings iterate, often they begin to lose their focus and become more about showing up, than about knowledge share and action.…

“Don’t be afraid to show your true colors. Embrace your  “feminine traits” or values–such as selflessness, empathy,…

Release Notes is our monthly update that highlights recent product improvements we’ve made so you can easily stay up-to-date on what’s new.The…