Business Skills

The journey to effective customer experience (CX) includes many steps. We’ve already talked about three of those steps listening to customers,…

Thinking about getting started as a driver for Uber? It can be a great source of income, whether you’re considering just doing it as a side gig or…

Digitalization is one of those buzzwords that you’ll hear a lot – along with machine learning, the Internet of Things (IoT), and automation. But…

Learning and development experts have advised implementing at least some digital learning as part of any organization’s training strategy for…

In 2020, employment background checks are trending toward increasing complexity, added controversy about screening social media behavior, and the…

In the article, I made the point that it can be difficult to walk away from a deal, especially when your team has invested significant time,…

Negotiation is very much the same. It’s analogous to a symphony, too. The violin by itself is a beautiful-sounding instrument. But stick a violin…

In the age of digital connectivity and precise journey management, brands have more options to engage customers and provide meaningful…

When we sat down to proactively create strategic brand plans for 2020, I did not include global pandemic that would grind the world economy to a…

Preparing for retirement is important for everyone. Whether it’s sooner or later in your life, you must make sure that you and your family are…