Business Skills

It takes 12 great customer experiences to make up for a single bad one. When something goes wrong, sending a polished, professional apology letter to…

It was a very busy Monday at Kopp Consulting. As I was going through each task on my checklist, I needed to call a potential client. But before I…

Let’s be honest with each other for a moment. We rarely take immediate action when we read blog posts. Most of the time, we read something, decide if…

Feeling unproductive is one of the worst feelings to have. After all, it’s not about “killing time”. It’s about being up against the clock to live a…

“Just stop,” spat the COO from across the table. “I don’t have time for this generic line of questioning.” I was two years into my first tech sales…

You’ve probably heard about the General Data Protection Regulation (GDPR), the new European Union data privacy and protection law that strengthens…

Can you spare five minutes a day to improve crucial skills? That’s the premise behind Highbrow, a service that features more than 2,500 training…

Closing is a make-or-break moment in sales. Choosing the right phrases to seal a sales deal is crucial. And this moment is likely the final verdict…

Summer, unfortunately, is in its waning days and the calendar year has passed the halfway point. In your selling year, there have likely been many…

Our Fronteer Spotlight series highlights some of our awesome team, the work we do, and what inspires us every day. Interested in joining us? Check…