What’s the Difference Between Customer Support and Customer Success? | Customer Service
The difference between customer support and customer success has sparked a number of lively discussions. The roles share similar skill sets and…
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Business Skills
Building A Career For The Benefit Of Others | Productivity
There are many things you might want to achieve with your career. It might be that you are after a certain amount of money, or that you are keen to…
Schedule for Week of August 5, 2018 | Risk Management
The key economic report this week is the July Consumer Price Index (CPI) on Friday.
—– Monday, Aug 6th —–No major economic releases scheduled.
—–…
Quit Preaching — 6 Ways To Actually Be Human In Sales | Sales
If there’s one thing I hate as much as you do, it’s fluffy sales advice with no teeth. But I’ve got to be honest – sell like a human or be human is…
Origo Launches the “Arts Elevate” Development Strategy for the Greater Columbus Arts Council |…
Since 1970, the mission of the Greater Columbus Arts Council (Arts Council) has been to support the arts and advance the culture of the Central Ohio…
Fronteer Spotlight: A chat with Head of Marketing Keiko Tokuda | Customer Service
Our Fronteer Spotlight series highlights some of our awesome team, the work we do, and what inspires us every day. Interested in joining us? Check…
Too lazy to work out, eat well, or save money? Bribe yourself with habit points | Productivity
Takeaway: If you have trouble sticking to certain habits, reward yourself with habit points that you can redeem for your favorite indulgences—crappy…
Application Fraud – What’s Behind the Surge in Losses? (Video) | Risk Management
Want to learn why application fraud is on the rise? In this clip, I share insights into the three major drivers beyond the tremendous YoY growth…
SILENT ACTS: 2. CAN YOU DO NOTHING? MEDITATIONS ON SOLITUDE AND QUIET | Branding
THE JOURNEY OF SPACING-IN AND THE ART OF DOING NOTHINGNESS.
I was in a meditation chamber and we were sitting, quiet—as I settled in, quieting down—I…
Soft Skills to Master for an Ever-Learning Customer Service Rep | Customer Service
If you are aiming for excellence, you can never stop learning and polishing your skills. What skills are needed for a great customer service?
There is…