Customer Services Why Companies Fail to Respond to Customers | Customer Service Aug 11, 2018 Matt Beckwith is a huge Chick-fil-A fan. Well, at least he was until the company repeatedly failed to respond to a simple question about ice cubes.…
Entrepreneurship The motor | Enterpreneurship Aug 11, 2018 Here’s a simple hierarchy: The self-driving car Cruise control Manual driving Hitchhiking Bicycling Walking The arc? As you move down the list, it…
Branding 3 Mistakes Brands Make About Human Behavior | Branding Aug 11, 2018 Our role as marketers is simple. Persuade customers to pay more, switch to our brand or purchase more frequently. It all comes down to behavior…
Productivity Rick Webb on Why Our Assumptions of Digital Advertising are Complete and Total Bunk | Productivity Aug 11, 2018 It’s a time of upheaval for internet ads. Recent convulsions in data usage and targeting beg questions like: Are ads killing the internet? Are they…
Risk Management Data Breach Risk: What’s Next? | Risk Management Aug 11, 2018 Ten years ago, many companies didn’t even ask about using encryption to protect data. Over the years, that has changed. More security and privacy…
Branding Silent Acts 1. WISDOM OF SOLITUDE AND BLANKNESS | ARE YOU [T]HERE? | Branding Aug 11, 2018 IN THE CRUSH OF THE CROWD, YOU CAN BE ALONE. IN THE MIDST OF THE ALONE, YOU CAN BE ALL ONE. It’s an interesting balance, the idea of the alone. And…
Productivity Weekly Round-Up #187: Collaborating, Cars And Instagram | Productivity Aug 11, 2018 Welcome to this week’s round up, I hope it finds you well. This week we look at how working with people can actually make you a better and more…
Risk Management AAR: July Rail Carloads Up 3.5% YoY, Intermodal Up 6.9% YoY | Risk Management Aug 11, 2018 From the Association of American Railroads (AAR) Rail Time Indicators. Graphs and excerpts reprinted with permission. All things considered, U.S.…
Sales Weekly Roundup: How Inbound Can Turbo Charge Your Outbound Sales Efforts + More | Sales Aug 11, 2018 – WHAT’S MOTIVATING US THIS WEEK – “Many of life’s failures are people who did not realize how close they were to success when they gave up.” -THOMAS…
Branding LinkedIn Hashtags: A Little-Used Personal Brand-Building Tactic | Branding Aug 11, 2018 Promote Your Personal Brand Promise with LinkedIn Hashtags Feeling inundated by those little cross-hatch figures or pound signs? No wonder. Hashtags…