Why Leaders Should Focus on Middle Performers | Customer Service
Think about which employees you spend time with as a leader. For most, the priority order is fairly straightforward.Under performers get the most…
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Lessons Learned from My First Contact Center Jobs | Customer Service
I have the honor of speaking at the NorthEast Contact Center Forum conference in Foxborough, Massachusetts later today.
My first contact center job…
How 4 innovative teams work faster with custom apps in Front | Customer Service
Learn how custom Front plugins help Fishbowl, Hostmaker, Beyond Pricing, and Platzi get more done, right from their inboxesMost of the time,…
Lessons from The Overlook: Verify Procedures are Followed | Customer Service
Note: Lessons from The Overlook is a monthly update on lessons learned from owning a vacation rental property in the Southern California mountain…
Tips for the Sales to Customer Success handoff – Tech| Customer Service
Whether you’re managing a customer success team, account management team, or client services team, you know that transitioning customers from your…
How to Improve Your Powers of Observation | Customer Service
Advertising disclosure: We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a…
Inside Perspective from ICMI | Customer Service
The International Customer Management Institute (ICMI) held its annual Global Contact Center Awards party this past May.
Gopher Sport won the 2018…
6 apology letters to send to your customers – Tech| Customer Service
It takes 12 great customer experiences to make up for a single bad one. When something goes wrong, sending a polished, professional apology letter to…
7 Customer Service Tips You Can Use Right Now | Customer Service
Let’s be honest with each other for a moment.
We rarely take immediate action when we read blog posts. Most of the time, we read something, decide if…
Front’s Plan for GDPR Compliance | Customer Service
You’ve probably heard about the General Data Protection Regulation (GDPR), the new European Union data privacy and protection law that strengthens…