Customer Services

Have you ever thought about why you are losing customers? Perhaps you are giving them a reason to leave? A study from NewVoiceMedia found that:…

Advertising disclosure: We are a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a…

Providing a mobile app support presents new challenges— troubleshooting for all kinds of devices and it provides an opportunity for big wins.As of…

This is a guest post by Paul Dornier, Co-Founder and CEO of MeetingBird. At Meetingbird, we recently launched a free plugin for Front that allows…

Traditional email clients weren’t built for customer success teams. Here’s why.1. Email clients like Gmail and Microsoft Outlook aren’t…

Becoming customer-centric doesn’t just happen. It begins with a vision which, over time, becomes a fully-immersive reason for and way of doing…

Let’s start with a few facts about the USS Midway Museum. The decommissioned aircraft carrier has operated as a museum in San Diego since 2004.…

Just like there are laws that govern science, there are certain guidelines you must live by if you want to make the best impression on your…

Customer-centric marketing can take run-of-the-mill marketing plans and add in the insights that can only be gained from your support team.It’s no…

My wife, Sally, and I really enjoy wine. It’s fun to explore new wineries and share both bottles and experiences with friends. So we were a little…