Business Skills

A negotiation isn’t over until you’ve been able to close it Image Credit:Anne As negotiators we are always under pressure by our management to…

We’ve all had spine-tingling, stomach-roiling episodes of  embarrassment. Whether we slip up ourselves or miss a thousand and one warning signs,…

The technical support agent was sharing her struggle with her contact center’s talk time goal. She was expected to average six minutes per phone call,…

This is a guest blog from Jonathan Williams, an expert in payments, identity and fraud prevention, working for advisory firm Mk2 Consulting. He…

One of the reasons why B2B sales is so complicated is because of the many blind spots it involves that can ambush sales deals. You might optimize…

Regardless of what the people around you are saying, it is perfectly feasible to find and purchase the home of your dreams in one year. It requires a…

Many articles point to the fact that the job interview is really all about the so-called cultural fit of the candidate, provided the skill and…

Being honest with your customers and getting the necessary feedback will help you exceptionally in improving your marketing campaign…

If you could go back in time, what advice would you give yourself when you were first starting out at work? Few of us forget our very first job. It’s…

We’ve all been there, asking, “Where did the time go?” Well, chances are it disappeared into that stack of resumes piling up in your inbox. Probably…