How Savvy Customer Support Teams Schedule for Live Chat
For customers, live chat is easy, effortless, and often their preferred mode of interaction with businesses. But for customer support managers…
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Business Skills
$100M Round Turns San Diego’s Seismic into Region’s Newest Unicorn
Seismic, an enterprise software company with ambitious growth plans, has raised $100 million in a Series E financing and added Microsoft chairman…
Are You Capitalizing LinkedIn for Recruitment
When do you think about a professional network, a complete B2B platform, which is the first name that comes to your mind? LinkedIn! Besides helping…
Collections Predictions 2019: SOP Won’t Cut It
Here’s my advice for 2019 in a nutshell: With IFRS 9 impacts and €780 billion of NPL in Europe alone, stop reading about AI and start thinking about…
Is Free Help Desk Software Right For You?
The right technology can help you build out a great customer experience. When help desks do their job, they make it easier to prioritize people: your…
5 Video Marketing Trends You Should Follow in 2019
How your business use video marketing to grow your brand and keep up with consumers? Here are the five video marketing trends you should know.
Why Your Company Needs All 3 to Succeed
It’s important to know your leadership strengths, but being proactive about your shortcomings is the ultimate game-changer. What role do you serve in…
Using Employee Feedback to Guide Decision Making
Almost every conversation our team has with business leaders touches on today’s pace of change. That pace often prompts employers to make quick…
The case for separate (but combined) finances
In the world of personal finance, the subject of how couples share (or don’t share) their money comes up time and time again. It’s no surprise. After…
Two Ways to Prevent Money Laundering Scandals
Money laundering has been making headlines, with major European banks implicated in helping Russian criminals launder money. While this is a complex…