Customer Services

“With the right customer support job ad, you can start filtering out applicants before they even apply.”Hiring is a time-consuming and fairly…

Level one feedback is more commonly known as the survey you take at the end of a training program. Some trainers derisively call these surveys “smile…

“Guiding users thoughtfully through your documentation can be a great way to lower their effort, and heighten next issue avoidance.”…

When we founded Help Scout more than seven years ago, we did so not because there was a lack of good customer service products in the market — there…

How many emails do you receive each week? What’s your average response time? Which customers email you most often?There’s a good chance you have no…

There’s a good chance you have no clue. That’s because traditional email clients like Gmail and Microsoft Outlook don’t offer much when it…

Genuine customer feedback creates opportunities for companies to earn more loyal customers, those who know that they can speak out about their…

“Being an MVP is not a point of arrival but the beginning of a new trail and becoming a real Salesforce evangelist is a long path, that starts with…

Q: What makes an amazing logo design?   A: Strategy. The word strategy is cliche, maybe boring at this point. We’ve all heard it a thousand times.…

Contact center leaders have agonized over the decision of whether or not to utilize artificial intelligence (AI) over the traditional human…