Customer Services

The difference between customer support and customer success has sparked a number of lively discussions. The roles share similar skill sets and goals,…

Is customer service part of the customer experience? Or is customer experience what happens when someone receives customer service? Are they the same…

We get questions all the time about how to create the perfect product name, and the answer is simpler than you think it is. Let’s use a really simple…

This piece was originally published by Mathilde Collin on Medium.Sure, we had growth, but when you start at 0, growth is the only option…

Note: Lessons from The Overlook is a monthly update on lessons learned from owning a vacation rental property in the Southern California mountain town…

Focusing on each customer individually instead of rushing to get things done can help create a long-term relationship of trust.Whether you’re new…

A Guide to Writing Customer Service Emails Despite the rise of social media, live chat services and chatbots, email is still one of the most…

4 Dimensions of Customer Trust Put simply, high trust is a dividend; low trust is a tax. In fact, in our increasingly low-trust world, trust has…

Mon, 15 Jan 2018, in Business, Customers, Entrepreneurship, Leadership, Startup Entrepreneurs should know how to manage their time, finances and human…

At some moments customer service job can be a challenge. Dealing with different people and trying to meet their expectations is not an easy task.…