Customer Services

Fix Systemic Problems The most important thing your company can do is fix the issues that cause customers to get angry in the first place. In this…

When we founded Help Scout more than seven years ago, we did so not because there was a lack of good customer service products in the market — there…

When you first start up your customer service function, you may not need much more than an email inbox. Over time, as your team and your customer base…

VisitMany restaurants, shops, and other small businesses in Idyllwild depend on visitors to bring in revenue so they can pay employees and keep the…

Promoters from NPS surveys are way more than just numbers on your spreadsheet. Treat them like VIPs and it will impact the bottom line in a big…

A lot of the tools and apps we use at work today are “vertical” — they meet specific needs for specific types of teams. Think of a marketing…

At InMoment, we believe that interacting or listening to your customer shouldn’t just take place at a single point; we believe that you should be…

The data shows that 35 percent of contact centers have no idea how much email volume to expect on a given day. That number jumps to 66 percent for…

Don’t stuck with the one channel you’ve originally decided on. Add channels into the mix and achieve an insightful look into the customer journey.…

Understanding the difference between customer service and customer support can be a challenge.At first glance, customer service and customer support…