Business Skills

One question I’m often asked is what hiring assessments do I recommend for screening customer service employees. I’m always cautious about these, as…

By Matt Heinz, President of Heinz Marketing Thanks for tuning in live on Thursdays for Sales Pipeline Radio at 11:30a.m. Pacific.  Hope you’re…

In recent years, the rise of opioid misuse has become an increasing threat to the health and safety of Ohioans. According to statistics from the …

A Guide to Writing Customer Service Emails Despite the rise of social media, live chat services and chatbots, email is still one of the most…

By John Holland, Chief Content Officer, CustomerCentric Selling® How should sellers reply when they are not going to win a transaction but are…

Whether you’re looking to explore rich, cultural opportunities or participate in scenic outdoor activities, Delaware County, Ohio provides a wide…

One of the major differences between people who are successful and those who struggle to create the success they want is that the successful never…

Truthful self-evaluation can be difficult, but it’s an invaluable trait for a leader to have. How do you objectively examine your brand, messaging…

4 Dimensions of Customer Trust Put simply, high trust is a dividend; low trust is a tax. In fact, in our increasingly low-trust world, trust has…

You can most easily identify a filler word if it’s a part of speech that is commonly said by word of mouth. here’s a filler words list we compiled