How to Foster Inclusivity at Your Company | Customer Service
Think about a time in your life when you felt most included. What was going on, and how did it feel?
Now take a minute and think about a time in your…
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Business Skills
I4MS Disruptors Awards: recognising excellence in SMEs and mid-caps – Startup Europe News |…
The I4MS Disruptors Awards will select the best companies that have innovated and implemented ICT technologies to improve their business, bring…
Devil’s In The Details: Why Design Is So Important To Customer Success | Customer Service
Do you look at your customer success process and think “Yeah, good enough”? If so, it’s very far from actually being good enough.See, the goal of…
Are You Tweaking Your Out-Dated Executive Resume To Death? – Tech| Branding
So many of my executive job seeking clients who send me their executive resumes when we first connect, feel the need to apologize for them.
Over…
Four Customer Service Skills You Need to Have | Customer Service
LinkedIn Learning has just released a new edition of my Customer Service Foundations course. It’s a training video designed to help people learn the…
Wakeup Call for Sales: Today’s Realities and How to Adapt with Your Buyer | Sales
By John Holland, Chief Content Officer, CustomerCentric Selling®
At the risk of sounding like my parents, selling seemed so simple 25 years ago.…
THE SYMBOLISM OF THE TREE | Branding
I AM WALKING THE FOREST, EXPLORING THE DEEPER PLACE OF ARBOREALITY; THESE TREE TAPESTRIES ARE LONG-MADE, OLDER GROVES, THE ONES THAT HAVE DARKER…
Customer Touchpoints: The More, the Better for Health Insurance Providers | Customer Service
One of the most basic ingredients for successfully improving the customer experience is actually providing opportunities for interaction. It’s…
Belgian IoT startup Rombit wins 2018 International Startup Battleground at BridgeSF – Startup Europe…
One of the leading IoT startups from Belgium, Rombit has been awarded as the ‘Most Innovative International Startup of 2018’ at Bridge SF held in San…
Pitch to Win 6 Step Formula: “Content” by Justin Cohen – SalesPOP! | Sales
Justin Cohen’s New Book: Final Step #6 “Content”
We’ve arrived at the final step of this series on how to pitch to win, where Jason Cohen and John…